Our response to the COVID-19 pandemic.
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Terms and conditions

Heads up! Online orders have a limited delivery area. Please check your suburb before ordering.
See delivery area

Our delivery area

We will be expanding our delivery area's very soon, please check back here shortly.

All online orders must be delivered within our limited delivery area. Any online orders for outside this area will be cancelled and refunded. Please check your suburb below:

Bayside
Beauramis
3193
Black Rock
3193
Brighton
3186
Brighton East
3187
Cheltenham
3192
Hampton
3188
Hampton East
3188
Highett
3190
Sandringham
3191
Boroondara
Ashburton
3147
Balwyn
3103
Balwyn North
3104
Camberwell
3124
Cantebury
3126
Deepdene
3103
Hawthorn
3122
Hawthorn East
3123
Kew
3101
Kew East
3102
Surrey Hills
3127
Glen Eira
Bentleigh
3204
Bentleigh East
3165
Carnegie
3163
Caulfield
3162
Caulfield East
3145
Caulfield North
3161
Caulfield South
3162
Elsternwick
3185
Gardenvale
3185
Glen Huntly
3163
Mckinnon
3204
Murrumbeena
3163
Ormond
3204
Hobsons Bay
Newport
3015
Williamstown
3016
Maribyrnong
Ascot Vale
3032
Flemington
3031
Footscray
3011
Maidstone
3012
Seddon
3011
Travancore
3032
Yarraville
3013
Melbourne
Carlton
3053
East Melbourne
3002
Kensington
3031
North Melbourne
3051
Parkville
3052
Royal Melbourne Hospital
3050
West Melbourne
3003
Monash
Ashwood
3147
Burwood East
3151
Clarinda
3169
Clayton
3168
Holmesglen
3148
Hughesdale
3166
Huntingdale
3166
Mount Waverley
3149
Oakleigh
3166
Oakleigh South
3167
Mornington Peninsula*
Arthurs Seat
3936
Balcombe
3934
Balnarring
3926
Balnarring North
3926
Baxter
3911
Bittern
3918
Bittern West
3918
Blairgowrie
3942
Boneo
3939
Cape Schanck
3939
Capel Sound (Rosebud West)
3940
Crib Point
3919
Dromana
3936
Fingal
3939
Flinders
3929
Gunnamatta
3941
HMAS Cerberus
3920
Hastings
3915
Hastings West
3915
Langwarrin South
3911
Main Ridge
3928
McCrae
3938
Merricks
3916
Merricks Beach
3926
Merricks North
3926
Moorooduc
3933
Moorooduc South
3933
Mornington
3931
Mount Eliza
3930
Mount Martha
3934
Pearcedale
3912
Point Leo
3916
Portsea
3944
Red Hill
3937
Red Hill South
3937
Rosebud
3939
Rosebud South
3939
Rye
3941
Safety Beach
3936
Shoreham
3916
Somers
3927
Somerville
3912
Sorrento
3943
St Andrews Beach
3941
Stony Point
3919
Tootgarook
3941
Tuerong
3915
Port Phillip
Albert Park
3206
Balaclava
3183
Elwood
3184
Melbourne CBD
3000
Middle Park
3206
Port Melbourne
3207
Ripponlea
3185
South Melbourne
3205
St Kilda
3182
St Kilda East
3183
St Kilda Road
3004
St Kilda West
3182
Stonnington
Armadale
3143
Glen Iris
3146
Kooyong
3144
Malvern
3144
Malvern East
3145
Prahran
3181
South Yarra
3141
Toorak
3142
Windsor
3181
Whitehorse
Blackburn South
3130
Box Hill South
3128
Burwood
3125
Forest Hill
3131
Mont Albert
3127
Mont Albert North
3129
Yarra
Alphington
3078
Abbotsford
3067
Burnley
3121
Carlton North
3054
Clifton Hill
3068
Collingwood
3066
Cremorne
3121
Fairfield
3078
Fitzroy
3065
Fitzroy North
3068
Princes Hill
3054
Richmond
3121

home delivery terms and conditions

General

  • Flat rate delivery fee of $5. Free delivery for all orders over $50.
  • Orders must be placed by midnight for next business day delivery.
  • Orders placed from Friday through til Sunday midnight will be delivered on Mondays.
  • Deliveries are made between 2pm-6pm.
  • You must live in our delivery area to order.
  • If an order is processed with a delivery address outside of our delivery area, we will need to cancel the order and refund the payment.
  • Please take care when specifying your delivery address as refunds cannot be given if you enter an address incorrectly and your order is delivered to the address specified.
  • We cannot commit to a smaller delivery window at this time. If you have a specific request for delivery time we will try to accommodate but cannot guarantee.

Delivery of orders

  • You will receive a confirmation email when your order has been fulfilled.
  • Authority to leave is required by all orders, you must select this option to proceed with your order.
  • All deliveries are made with refrigerated vehicles, products will be delivered below 5 degrees celsius.
  • Once the order has been delivered, it is your responsibility to care for your products safely. Unpack and refrigerate immediately.
  • Due to COVID-19, we will not be asking for signatures on delivery.
  • After placing the order on the doorstep, the driver will knock/ring the bell and walk a safe distance away from your door. The driver will wait until you have opened your door to ensure the delivery has been accepted.

Product availability and satisfaction

  • The online store inventory is a manually updated and even with our best efforts there may be times when something is unavailable. If something you have ordered is unavailable, you will receive a phone call to discuss how you would like to proceed – substitute item or exclude with refund.
  • If the product you are after isn’t in the online store, please contact us and we’ll do our best to add it to your order.
  • We love our products and want you to love them too. If you are not 100% satisfied with your order, please contact us by email: online@petergbouchier.com.au within 12 hours of delivery and we will find a solution.

Packaging

  • All orders are carefully packed into a cardboard box.
  • Additional packaging is available at a cost of $6. This includes: an insulated carton liner and ice pack.
  • This additional packaging is recommended if you do not anticipate being home to accept your delivery. If you will be home to receive your order, the additional packaging is unnecessary.

Website terms and conditions

Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

Definitions

Services means any products sold by Peter Bouchier and any business activities we perform for our customers.

the Website means the website www.peterbouchier.com.au

We / Us etc means Peter Bouchier and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice.

Use

The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:

info@petergbouchier.com.au

Trademarks

The trademarks and logos contained on this Website are trademarks of Peter Bouchier. Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites

This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.

Confidentiality

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in Victoria.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.