Our response to the COVID-19 pandemic.
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How COVID-19 has affected our business

Update published 26/03/2020


Home delivery coming soon!

We are working hard to get this service up and running, we are aiming to launch in approximately two weeks.


Toorak store update:

Any phone orders for in store collection must be placed for next day pick up.

Same day pick up is not an option at this time, as it would breach our staff distancing procedure.


Trading hours at Toorak have been adjusted:

Monday - Friday: 9am - 6pm

Saturday: 8am - 5pm

Sunday: 9am - 4pm

Update published 25/03/2020

A further update of the internal safety measures we have implemented at each location in response to COVID-19.

Moorabbin (Head Office and Wholesale):

  • All administration staff are working from home where possible, otherwise being significantly distanced between various office spaces.
  • Production areas are closed to any persons not considered production staff.
  • From 29th March: Our production team will be split into two shifts, halving the number of people on the floor.
  • Adhering to recommended distancing between staff members while on shift.
  • For all wholesale customers: All orders will need to be received strictly by 2pm to guarantee next day delivery (due to split workload of the newly implemented shifts).
  • Constant cleaning and sanitising of frequently used surfaces in addition to our stringent hygiene and sanitation practices already in place.

Toorak:

  • Only five customers permitted in store at one time, distancing using the markers affixed to the floor.
  • Only two counter staff allowed at one time.
  • Only four staff permitted at one time in the back room.
  • Encouraging card payment.
  • Throughout the day we are constantly wiping down all frequently used surfaces such as door handles, counter tops, EFTPOS machines, scales etc with a no rinse sanitiser.
  • All team members are now wearing disposable gloves and we have several hand sanitiser dispensers throughout our stores.

Malvern:

  • Only five staff members to work in the shop at one time.
  • Two sales assistants, two butchers maximum at the cutting bench, one food preparation assistant in the backroom.
  • Encouraging card payment.
  • Throughout the day we are constantly wiping down all frequently used surfaces such as door handles, counter tops, EFTPOS machines, scales etc. with a no rinse sanitiser.
  • All team members are wearing disposable gloves and we have several hand sanitiser dispensers throughout our stores.

Melbourne CBD

David Jones - Butcher and Deli:

  • Maximum of three staff members per store, adhering to distancing guidelines.
  • Encouraging card payment.
  • Throughout the day we are constantly wiping down all frequently used surfaces such as door handles, counter tops, EFTPOS machines, scales etc. with a no rinse sanitiser.
  • All team members are wearing disposable gloves and we have several hand sanitiser dispensers throughout our stores.

Update published 23/03/2020

Additional hygiene measure:  To decrease cash handling by staff members, we ask that customers make payments by EFTPOS where possible

Social distancing: Following Australian Government recommendations, we have implemented social distancing at our Toorak store.

We can have five customers in the store at any time, our ticketing system remains in place, with the dispenser now located out the front of the store.

This will decrease overcrowding and provide a safer shopping environment for everyone.

We will continue to review our practices to ensure we are maintaining a high level of customer service and efficiency while adhering to guidelines and being proactive with health and safety measures.

Update published 18/03/2020

We have experienced an unprecedented demand for meat at our retail stores and stockists.

We are also faced with the supply challenges that are affecting the meat industry as a whole.

Our retail stores are open, and they will remain open unless otherwise instructed by the Australian Government.

There may be some changes to our retail stores trading hours to allow for restocking and staff wellness. Please follow us on social media for up to date information on trading hours.

We are unable to take phone orders or email orders at present, and we are struggling to answer the phones at stores. 

We urge customers to buy only what they need and to refrain from stockpiling, as this will benefit our community as a whole.

A note on health and safety

Given our strict hygiene standards in the meat industry, at Peter Bouchier we are well trained to maintain a high level of personal hygiene. 

The safety of our team members and customers is of the utmost importance to us. We are regularly interacting with our staff to ensure they are making a concerted effort to protect their own health and safety as well as our customers, with additional precautions in place. 

Thank you for your understanding at this time, we love serving you and want to continue to give you the best service possible in these unfamiliar circumstances. 

We would like to thank all of our team members for their hard work, their positive attitudes and their focus on public health at this time.